Policies
House rules, booking terms and privacy, in plain words.
House rules, booking terms and how we handle your information. Anything not covered here, just ask — we would rather tell you before you arrive.
Check-in and check-out
Check-in opens at 2:00 PM and check-out is by 12:00 PM. Early arrivals and late departures can often be arranged, but they depend on the day — call the front desk on 76640 07602 and we will tell you honestly what is possible.
Who can book
The guest whose name the booking is in must be 18 or older to check in. Unmarried couples are welcome, and local identity proof is accepted. Groups of male guests may book and stay with us. We do not host stag nights, hen parties or large pre-wedding celebrations on standard room bookings — if you are planning a celebration, talk to us about the banquet halls instead.
Identification
Government regulations require every guest over 18 to present a valid government photo ID at check-in. We accept Aadhaar, passport, driving licence and voter ID. A PAN card is not accepted as proof of address.
Children and extra beds
Infants under one stay free in the existing bedding; a separate cot is chargeable. Children aged one to twelve usually need an extra bed, which is charged. Tell us how many are coming when you book and we will set the room up properly rather than improvising at the door.
Pets
Pets are not permitted anywhere on the premises.
Deposits and payment
An advance payment or deposit is required to hold a room or an event booking, and how much depends on the dates and where you book. Anything you add during the stay — room service, laundry, an extra bed — is settled at the front desk before you check out. Rates quoted on this site are per night and exclude taxes; the final amount including tax is confirmed before you pay.
Cancellation and no-shows
Cancel inside the free-cancellation window and you are refunded in full. That window is normally 24 to 48 hours before check-in, and the exact terms depend on where you booked — they are shown to you at the time of booking. Cancel after it closes, or fail to arrive, and a penalty is charged equal to the first night’s rate, or in some cases the full booking value. Bookings of more than five rooms carry stricter deposit timelines and their own cancellation terms, which we set out in writing before you commit.
Events and banquets
All catering is handled by our own kitchen — outside food and external caterers are not permitted, and neither are outside decorators. Advance deposits, cancellation windows and refunds vary with the date, the slot and the package, so they are agreed in writing when the booking is confirmed. Write to reservation@thepagerohtak.com for a quotation.
Group bookings
Bookings of more than five rooms are treated as a group reservation and carry their own reservation and cancellation terms, which we will set out before you commit.
Privacy
What we collect
When you send an enquiry through this site we receive the name, email address, phone number and message you enter. When you message us on WhatsApp or call the desk, we hold that conversation and the booking details you give us. We never ask for card or payment details on this website.
Bookings and payment
Room bookings are completed on our booking engine, operated on our behalf by Bookingjini, and payment is handled there under their systems as well as ours. We receive only the reservation details needed to prepare your stay.
Measurement
We use Google Analytics to see which pages are visited and how people arrive, through cookies set by Google. It tells us about patterns across visitors, not about you personally, and we do not use it to build a profile of you.
How we use it, and for how long
To answer your enquiry, take and prepare your booking, and keep this site working. We do not sell your information or share it with anyone who is not helping us run the hotel. Enquiries and booking correspondence are kept while we need them to serve you and to meet our record-keeping obligations, then deleted.
Your choices
Ask us what we hold about you, ask us to correct it, or ask us to delete it, by writing to reservation@thepagerohtak.com. You can block or delete cookies in your browser; the site will still work.
Questions about any of this? Write to reservation@thepagerohtak.com or call 76640 07602.